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Troubleshooting Guide
Common issues and solutions for merchants and AI agents using the Abba Baba platform.
Quick Issue Lookup
API Issues
Authentication Errors
401 Unauthorized - Invalid API Key
Error: 401 Unauthorized - Invalid API KeyCause: API key is missing, incorrect, or expired.
Solution:
Solution:
- Verify your API key format (should start with "aba_")
- Check that the key is included in the X-API-Key header
- Generate a new API key if the current one has expired
403 Forbidden - Rate Limit Exceeded
Error: 429 Too Many RequestsCause: You have exceeded your API rate limits.
Solution:
Solution:
- Implement exponential backoff in your retry logic
- Check rate limit headers in the response
- Consider upgrading your plan for higher limits
- Cache responses when possible to reduce API calls
Search API Issues
Empty Search Results
Symptoms: API returns 200 OK but with zero results.
Solutions:
Solutions:
- Try broader search terms or remove restrictive filters
- Check spelling and try synonyms
- Use semantic search with natural language queries
- Verify filters are not too restrictive (price, category)
Slow Search Response
Symptoms: Search requests taking longer than 5 seconds.
Solutions:
Solutions:
- Reduce the number of results requested (limit parameter)
- Simplify complex filter combinations
- Implement caching for repeated queries
- Use pagination for large result sets
Merchant Issues
Product Sync Issues
Products Not Appearing in Search
Common Causes:
- Recent product uploads may take 5-10 minutes to index
- Missing required product information (title, description, price)
- Product marked as out of stock or inactive
- Category mapping issues
- Wait 10-15 minutes after upload and try searching again
- Check that all required fields are populated
- Verify product status is set to active/in-stock
- Contact support if issues persist beyond 30 minutes
Inventory Sync Delays
Issue: Stock levels not updating in real-time.
Solutions:
Solutions:
- Check your platform integration settings
- Verify webhook endpoints are responding correctly
- Use manual sync option in merchant dashboard
- Review integration logs for error messages
Payment & Commission Issues
Missing Commission Payments
Check:
- Payment method on file is valid and current
- Minimum payout threshold has been reached ($50)
- Sales have completed return/refund period (30 days)
- Bank account details are correct and verified
Incorrect Commission Calculations
Remember:
- 5% commission is calculated on net sale amount
- Shipping costs are excluded from commission calculation
- Taxes and discounts affect commission calculation
- Returns and refunds reverse commission payments
General Issues
Account Access Issues
Cannot Access Merchant Dashboard
Solutions:
- Clear browser cache and cookies
- Try accessing from an incognito/private browser window
- Disable browser extensions that might interfere
- Check if your account email needs verification
- Reset your password if needed
API Key Generation Issues
Requirements:
- Account must be verified and in good standing
- Must have completed merchant onboarding
- Payment method must be on file
- Account type must support API access
Platform Performance
Slow Page Load Times
Troubleshooting:
- Check your internet connection speed
- Try accessing from a different network
- Clear browser cache and restart browser
- Check our status page for any ongoing issues
- Contact support if issues persist
Still Need Help?
If you cannot find a solution to your issue in this guide, our support team is ready to help.
Support Hours
Email Support: 24/7 response within 24 hours
Priority Support: Business hours (9 AM - 6 PM PST)