Products Not Syncing
Diagnose and resolve common issues preventing your products from appearing on Abba Baba.
One of the most common issues merchants face is products not appearing on the Abba Baba marketplace after setup. This guide provides diagnostic steps to identify and resolve the root cause.
First Time Setup?
Initial product sync can take 5-60 minutes depending on your catalog size. Check your sync status in the merchant dashboard before troubleshooting.
Diagnostic Checklist
Follow these steps in order to identify the most common sync issues:
Step 1: Verify Product Status
Abba Baba can only sync products that are active and published in your store.
Shopify
- • Products must be set to "Active" status
- • Products must be available on "Online Store" sales channel
- • Check that inventory is greater than zero
WooCommerce
- • Products must be "Published" (not Draft or Private)
- • Product visibility must be set to "Catalog and search"
- • Stock status should be "In stock"
CSV Upload
- • Status column must be set to TRUE or 1
- • Published column must be set to TRUE or 1
- • Required fields (title, description, price) must be present
Step 2: Check App Permissions
Incorrect permissions can prevent access to your product catalog.
Shopify App
- • Go to Apps → Abba Baba in your Shopify admin
- • Verify the app has "Read products" permissions
- • If missing permissions, try reinstalling the app
WooCommerce Plugin
- • Navigate to WooCommerce → Settings → Advanced → REST API
- • Find the Abba Baba API key
- • Ensure it has "Read" access for products
Step 3: Review Sync Errors
Check your merchant dashboard for specific error messages.
- 1. Log in to your Abba Baba merchant dashboard
- 2. Navigate to Products → Sync Issues
- 3. Look for error messages like:
- • "Missing Image" - Add product images
- • "Invalid Price" - Check price formatting
- • "Description Too Long" - Shorten description
- • "Missing Required Field" - Add missing data
- 4. Fix issues in your store - products will re-sync automatically
Step 4: Manual Re-sync
If corrections haven't synced after 30 minutes, trigger a manual sync.
Note: Use manual sync sparingly as it uses significant resources.
- 1. Go to Settings → Store Connection in your dashboard
- 2. Click "Force Full Product Re-Sync"
- 3. Wait 10-15 minutes for the process to complete
Step 5: Product Requirements
Ensure your products meet our minimum requirements:
- • Title: 3-200 characters, descriptive
- • Description: 10-5000 characters, informative
- • Price: Valid currency format, greater than $0
- • Images: At least one image, max 10MB per image
- • Category: Properly categorized in your store
- • SKU: Unique identifier (optional but recommended)
When to Contact Support
If you've completed all steps and products still aren't syncing, please contact our support team with:
- • Your store name and platform (Shopify, WooCommerce, etc.)
- • Specific product SKUs or names that aren't syncing
- • Any error messages from the Sync Issues log
- • Summary of troubleshooting steps already taken
Still Having Issues?
Our support team can investigate sync issues and help resolve them quickly.